Privacy Policy

Last updated: May 01, 2026  ·  Effective immediately

1. Introduction

DGX Token Platform ("we," "us," "our"), operating at d0g-x.xyz, is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how it is used and stored, who it may be shared with, and what rights you have regarding your data. By registering on or using our Platform, you consent to the practices described in this Policy.

2. Information We Collect

We collect the following categories of personal information:

  • Registration Data: Full legal name, email address, date of birth, and country of residence provided during account creation.
  • Transaction Data: DGX token amounts, USDT and ETH wallet addresses, ETH payment transaction hashes, order reference numbers, payment screenshots, and blockchain network selections.
  • KYC Documents: Government-issued identity documents (national ID card, passport, driver's licence), selfie photographs, and supporting verification data when KYC is required.
  • Technical Data: IP address, browser type and version, device type and operating system, session identifiers, login timestamps, and platform activity logs.
  • Communications: All emails, support messages, and other communications between you and our team, including their metadata.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling your DGX token sell orders, migration requests, and refund requests
  • Verifying your identity, age, and eligibility to use the Platform in compliance with KYC and AML obligations
  • Sending transactional communications including order confirmations, status updates, payment notifications, and compliance alerts
  • Detecting, preventing, and investigating fraud, money laundering, and other illegal or prohibited activities
  • Maintaining platform security, integrity, and functionality
  • Complying with applicable legal, regulatory, and law enforcement obligations
  • Resolving disputes, enforcing our Terms and Conditions, and defending against legal claims
  • Improving our services and Platform based on anonymised usage analytics

4. KYC Data and Identity Verification

When KYC verification is required, we collect government-issued identity documents including photographs of your identity card, passport, or driver's licence, along with a selfie for biometric verification. This data is processed solely for identity verification and regulatory compliance purposes. KYC documents are stored securely using AES-256 encryption and access is restricted to authorised compliance personnel only. KYC data is not shared with third parties except where required by applicable law, court order, or a legally mandated regulatory request. You may request deletion of KYC data following account closure, subject to our mandatory retention obligations under applicable financial regulations.

5. Security Notifications and Transaction Emails

All transactional and compliance emails sent by our Platform automatically include the following security metadata: your account's registered IP address at the time of the relevant action, approximate geolocation derived from IP, device and browser information, and the timestamp of the transaction or event. This is a mandatory security measure designed to allow you to identify any unauthorised activity on your account. If you receive any notification you did not initiate, please contact our support team immediately at support@d0g-x.xyz. Session and security logs are retained for a minimum of 90 days.

Wallet Operations Transparency: Every deposit and withdrawal request you submit triggers a confirmation email to your registered email address. For USDT withdrawals, our system automatically deducts a 5% withdrawal fee in ETH from your wallet's ETH balance at the time of submission, and this deduction is fully disclosed in your confirmation email along with the corresponding transaction reference. We retain wallet activity logs (deposits, withdrawals, balance changes, fee deductions) for compliance, audit, and security purposes for the lifetime of your account.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for commercial or marketing purposes. We may share your information in the following strictly limited circumstances:

  • Service Providers: Trusted third-party providers who assist in operating our Platform, including hosting, payment processing infrastructure, and KYC verification services, under strict confidentiality and data processing agreements.
  • Legal and Regulatory Authorities: Law enforcement agencies, financial regulators, or courts where required by applicable law, court order, or legally binding regulatory request.
  • Fraud Prevention: Fraud screening and sanctions compliance services for the purpose of protecting the integrity of our Platform and other users.
  • Business Succession: Acquirers, successors, or assignees in the event of a merger, acquisition, corporate restructuring, or sale of all or part of our assets, subject to the same privacy obligations.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period of five years following account closure or the conclusion of any dispute, to comply with applicable financial regulations, AML obligations, and legal requirements. Transaction records and KYC documents are retained for the period required by applicable law in our operating jurisdiction. Following the mandatory retention period, data is securely and permanently deleted. You may request account closure and deletion of non-mandatory data by contacting support@d0g-x.xyz, subject to our legal obligations.

8. Platform Security

We implement comprehensive industry-standard security measures to protect your personal data, including: HTTPS/SSL encrypted connections for all data transmission; AES-256 encryption for stored sensitive data and KYC documents; bcrypt password hashing with a minimum of 12 rounds; secure session management with appropriate timeout controls; PHP execution disabled in file upload directories to prevent code injection; and restricted directory access for all sensitive files. Despite these measures, no internet-based system is completely immune from security risk, and we cannot guarantee absolute security of your data. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users in accordance with applicable law.

9. Your Rights

Subject to applicable law and our legal retention obligations, you have the following rights regarding your personal data: the right to access a copy of the personal data we hold about you; the right to correct inaccurate or incomplete personal data; the right to request deletion of your personal data where we no longer have a lawful basis for processing it; the right to restrict or object to certain processing activities; and the right to lodge a complaint with the relevant data protection authority in your jurisdiction. To exercise any of these rights, contact us at support@d0g-x.xyz. We will verify your identity before processing any data request and will respond within 30 days.

10. Cookies and Tracking

We use only strictly necessary session cookies required for Platform functionality, including maintaining your authenticated login state between pages. We do not use third-party advertising cookies, cross-site tracking cookies, or any analytics tools that share your data with external parties. All session cookies are automatically deleted when you log out or close your browser. You may disable cookies in your browser settings, however this will prevent you from accessing authenticated areas of the Platform.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email. Continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Policy. The date of the most recent update is always displayed at the top of this page.

12. Contact

For any privacy-related questions, data subject requests, or concerns, please contact our team at support@d0g-x.xyz. We take all privacy concerns seriously and will respond within five business days.