KYC / AML Policy

Last updated: May 01, 2026  ·  Effective immediately upon registration

1. Introduction and Purpose

DGX Token Platform is fully committed to preventing money laundering, terrorist financing, fraud, sanctions evasion, and all other forms of financial crime. This Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy outlines our comprehensive procedures for identifying, verifying, and monitoring users of our Platform. Our procedures are designed to comply with applicable international standards, including the Financial Action Task Force (FATF) Forty Recommendations, relevant international AML directives, and best practices in the cryptocurrency sector. All users are subject to this Policy and by accessing or using our Platform, you agree to cooperate fully, honestly, and promptly with all KYC and AML requirements we impose.

2. Age Verification — Strictly 18 Years and Over

Our Platform strictly and absolutely prohibits the use of our services by individuals under 18 years of age, or the minimum legal age for cryptocurrency transactions in the user's jurisdiction if higher. All users must confirm their age at registration and truthfully declare their date of birth. Where KYC is required, we verify date of birth through government-issued identity documents. Users found to be under the minimum age will have their accounts immediately and permanently terminated upon discovery, all pending transactions will be cancelled without exception, any submitted processing fees will be forfeited and are non-refundable, and the matter may be reported to the relevant authorities. Parents or guardians who become aware of a minor using our Platform must contact us immediately at support@d0g-x.xyz so that the account can be appropriately closed.

3. When KYC Verification Is Required

KYC verification may be required in any of the following circumstances, at our sole and absolute discretion:

  • Prior to processing any sell order, migration, or refund request above a threshold determined by our compliance team
  • Where our transaction monitoring system flags unusual, inconsistent, or high-risk activity
  • Where the user is based in or connected to a jurisdiction identified as high-risk for financial crime
  • Where there is any reason to suspect the user's identity, the legitimacy of their funds, or their compliance with our Terms and Conditions
  • Where required by any applicable law, regulatory direction, or court order
  • Randomly, as part of our ongoing compliance and customer due diligence programme

You will be notified by email if KYC verification is required for your account, along with the specific reason and the documents required. KYC is a condition of continued use of the Platform and cannot be declined.

4. Customer Due Diligence (CDD) Levels

We apply proportionate customer due diligence based on assessed risk:

  • Standard CDD: Applies to all users. Includes collection of full legal name, date of birth, country of residence, email address, and confirmation of eligibility at registration.
  • Enhanced Due Diligence (EDD): Applied to high-value transactions, users from elevated-risk jurisdictions, Politically Exposed Persons (PEPs), users with unusual activity patterns, or any case where our compliance team determines additional verification is warranted. EDD may include source of funds documentation, enhanced identity verification, or additional ongoing monitoring.
  • Ongoing Monitoring: We continuously monitor user activity throughout our business relationship and may escalate the level of due diligence applied at any time based on updated risk assessments.

5. Acceptable Identity Documents

For KYC verification, we accept the following government-issued documents:

  • National Identity Card (both front and back must be clearly photographed)
  • Valid Passport (photo/biographical data page)
  • Driver's Licence (both front and back must be clearly photographed)
  • Government-issued Residence Permit (both sides)

All submitted documents must comply with the following requirements without exception:

  • Must be valid (not expired) at the time of submission
  • Must clearly display your photograph, full legal name, and date of birth
  • Must be legible, undamaged, and free from any visible alterations, modifications, or obstructions
  • Must be original photographs — we do not accept photocopies, scans of photocopies, or digitally edited images
  • The name on the document must exactly match the name used for account registration

Where a selfie with the document is required, you must hold your identity document clearly visible next to your face. Both your face and the document must be fully in frame, well-lit, and in sharp focus.

6. Anti-Money Laundering (AML) Controls

We maintain robust and comprehensive AML controls including:

  • Transaction Monitoring: All transactions are automatically monitored for unusual patterns, amounts inconsistent with known user profiles, rapid sequential transactions, and other risk indicators.
  • Sanctions Screening: All users are screened against international sanctions lists, terrorist financing databases, and Politically Exposed Persons (PEP) registries at registration and on an ongoing basis.
  • Suspicious Activity Reporting: Where legally required, we file Suspicious Activity Reports (SARs) or equivalent reports with the relevant financial intelligence authorities without notifying the subject of the report.
  • Record Keeping: Detailed records of all transactions, verifications, compliance decisions, and user activity are maintained for a minimum of five years in accordance with applicable financial regulations.
  • Account Freezing: We reserve the right to freeze accounts, suspend transactions, or terminate services at any time where AML concerns arise, without prior notice and without liability.

7. Prohibited Users and Jurisdictions

We do not provide services to the following categories of persons or entities, and we will terminate any account found to belong to any such person without notice:

  • Residents or nationals of jurisdictions subject to comprehensive international sanctions (including but not limited to OFAC, UN, EU, and UK sanctions regimes)
  • Individuals or entities named on any government sanctions list, terrorist financing list, or restricted persons register
  • Individuals previously convicted of financial crimes, fraud, money laundering, or terrorism-related offences
  • Politically Exposed Persons (PEPs) without completed Enhanced Due Diligence and explicit approval from our compliance team
  • Any person or entity prohibited from engaging in cryptocurrency transactions under their applicable local law
  • Individuals under 18 years of age, or the legal minimum age in their jurisdiction if higher

It is the sole responsibility of each user to ensure that their use of our Platform is lawful in their jurisdiction. We make no representations as to the legality of our services in any particular jurisdiction and will not be liable for any losses arising from a user's non-compliance with local law.

8. KYC Process and Timeline

When KYC is required for your account, you will receive an email notification specifying the documents required and the reason for the request. You must complete the KYC submission through our secure verification portal within 72 hours of receiving the notification. KYC submissions are reviewed by our compliance team within 24 hours of submission. You will receive an email notification confirming whether your KYC has been approved, or requesting additional information if required. Failure to complete KYC within the required timeframe will result in suspension of your account, cancellation of any pending orders, and may result in forfeiture of submitted processing fees as per our Terms and Conditions.

Withdrawal Compliance: All USDT withdrawal requests are subject to AML monitoring and screening. A mandatory 5% withdrawal fee applies to all USDT withdrawals, automatically converted to ETH and deducted from the user's wallet ETH balance at the time of submission. This fee covers blockchain processing, AML screening, and compliance review costs. USDT withdrawals are processed and delivered to the user's specified destination address within 30 working days of approval. The 5% fee is non-refundable under any circumstances.

9. Data Security, Storage, and Retention

All KYC documents and compliance data are stored using AES-256 encryption. Access to KYC data is strictly restricted to authorised compliance personnel and is subject to internal access controls and audit logging. KYC documents are retained for a minimum of five years following account closure in compliance with applicable financial regulations and AML record-keeping requirements. Following the expiry of the mandatory retention period, all KYC documents are securely and permanently deleted using certified data destruction methods. We do not use KYC documents or identity data for any purpose other than identity verification, age verification, and regulatory compliance.

10. Consequences of Non-Compliance

Any of the following will constitute a serious breach of this Policy and will result in the consequences listed below:

  • Failure to complete required KYC verification within the specified timeframe
  • Submission of false, altered, forged, or misleading identity documents
  • Providing incorrect personal information during registration or verification
  • Attempting to circumvent our KYC or AML procedures by any means
  • Any other form of non-compliance with this Policy

Consequences include: immediate suspension of your account and all pending transactions; permanent termination of your account without right of appeal; forfeiture of all submitted processing fees and any other amounts held on account; reporting of the matter to relevant law enforcement authorities, financial intelligence units, and regulatory bodies; and civil or criminal legal action for damages where applicable. We take our compliance obligations extremely seriously and will enforce this Policy rigorously and without exception.

11. Contact and Compliance Reporting

For KYC/AML enquiries, compliance questions, or to report suspicious activity involving our Platform or any of its users, please contact our compliance team directly at support@d0g-x.xyz. Please include as much detail as possible. All compliance reports are treated with strict confidentiality and will be investigated promptly and thoroughly. We cooperate fully with all relevant law enforcement and regulatory authorities.